“SAG-AFTRA Federal Credit Union is committed to keeping members informed and educated concerning identity theft, security and fraud prevention.”
From the moment you become a member, we go to great lengths to protect your money and your identity.
Identity Verification is an important part of virtual branch Internet account access to ensure anyone logging on to an account is who they say they are.
Security Resources provides important information about protecting your money and your identity, credit reporting agencies, lost or stolen debit and credit cards, suspicious account activity and more.
For information on common scams and how to protect yourself from fraud, please visit the National Credit Union Administration's Fraud Prevention Center.
Hoax text messages: Please be aware SAG-AFTRA FCU does not contact members via email or text message to request personal account information. If you receive such request, please disregard and notify us immediately. You may reach us Monday through Friday from 9am PST to 5pm PST at (818) 562-3400.
Microsoft Internet Explorer Vulnerability: Microsoft has acknowledged a publicly disclosed vulnerability affecting Internet Explorer browser versions 6, 7, 8, 9, 10 and 11. A security update for affected Microsoft Internet Explorer versions has been released (see Microsoft Bulleting MS14-021 by clicking here) and we have taken measures to ensure our systems are updated. You may visit the link above for additional information on updating your browsers at home.
"Heartbleed" vulnerability: We've confirmed our website and home banking system DO NOT use OpenSSL (Open Secure Socket Layer) certificates and therefore we were never at risk of this vulnerability. We have also taken additional measures by having security professionals scan our websites which resulted in no vulnerability. SAG-AFTRA Federal Credit Union members ca rest assured keeping your financial information secure is our highest priority.
NCUA Warning Regarding Telephone Fraud: The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as "vishing" scheme, that is using the agency's name in an attempt to obtain personal financial information. Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.
Anyone contacted by this so-called "vishing" scheme should immediately contact NCUA's Consumer Assistance Center Hotline at 800-755-1030 or by email at email@example.com to report the scam. Click here for more information regarding this notice on NCUA's website.
U.S. Target Stores Breach: There was a breach of debit card data at U.S. Target stores between 11/27/13 and 12/15/13. We have been notified of the affected debit cards of our member via Visa. We have ordered new cards to replace all of the affected cards and we have mailed letters to each of these members informing them of this. Please closely monitor your account activity and contact the credit union immediately if you notice any unusual or unauthorized activity.
Fraudulent calls/text messages to gain account information: If you receive an automated call or a text message asking you to key in your credit union account number, debit card number or any other personal information, be aware and do not provide any personal or account information. Remember, we will never solicit personally identifiable information such as account numbers, social security numbers, passwords, etc. via e-mail or phone calls.
If you ever have a doubt, please contact us by telephone at 818-562-3400 or toll-free at 800-826-6946.
Restriction on Purchases in United Arab Emirates and Pakistan: On account of an increase in fraudulent debit card activity, effective 2/27/2012 a restriction has been placed on all debit card purchases performed in the United Arab Emirates.
On account of an increase in fraudulent debit card activity, effective 2/28/2012 a restriction has been placed on all jewelry and clothing debit card purchases performed in Pakistan for amounts exceeding $199.
Please contact the credit union during business hours (Monday-Friday: 9am – 5pm Pacific Time) at 1-818-562-3400 and the restriction can be lifted for you.
Restriction on Purchases at Pharmacies in New York: On account of a spike in fraud at pharmacies in New York, effective 10/31/2011 a restriction has been placed on debit card purchases at pharmacies and drug stores in New York. Please contact the credit union during business hours (Monday-Friday: 9am – 5pm Pacific Time) at 1-818-562-3400 and the restriction can be lifted for you.
Better safe than sorry
We also recognize that you may want to verify the validity of email correspondence you receive from us. Depending on your account and features you select, you may receive any or all of the following via email:
- eStatement availability notifications
- Security bulletins
- Survey invitations
The following are details about recently sent emails:
- May, 2012 - All members will receive an announcement of lower loan rates available.
- March, 2012 - Members signed up with eStatements will receive an eStatement notification email with a new look and feel. Members may log into virtual branch Internet home banking to see a preview.
- February, 2012 - Select members will receive an email reminder about our new, lower auto loan rates.
- December, 2011 - Select members will receive an email reminder about our low auto loan rates.
- November, 2011 - January, 2012: Select members will receive an email regarding the annual payment skip promotion.
- October, 2011; All members will receive a reminder email about our low auto loan rate + free GAP promotion.
In this age of sophistication, someone may try to impersonate us, so feel free to visit this site at any time to validate electronic correspondence you receive. Remember, we will never solicit personally identifiable information such as account numbers, social security numbers, passwords, etc. via e-mail or phone calls.
And if you ever have a doubt, please contact us by telephone at 818-562-3400 or toll-free at 800-826-6946.